FAQs
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, as well as interest-free payment options like AfterPay, ZipPay, adn Klarna.
How do I know my order has been placed successfully?
You will receive an email confirmation once your order is successfully placed.
Shipping and Delivery
Do you ship Australia-wide?
Yes, we offer shipping to all locations within Australia.
How much is shipping?
Shipping fee will be calculated during the checkout based on the items you select.
When will my order arrive?
Standard shipping typically takes 1-5 business days, while express shipping takes 1-2 business days.
Returns and Refunds
What is your return policy?
You can return unopened items within 30 days of receiving them. Please note that some items, like food and personalized products, cannot be returned.
How do I initiate a return?
Contact our customer service at [0435 437 868] to start the return process.
Product Information
Are your pet foods approved by veterinarians?
We strive to offer high-quality pet foods, many of which are veterinarian-approved. Always consult your vet for personalized advice.
Do you have products for [specific pet types, e.g., reptiles, birds]?
We offer a range of products for various pets, including dogs, cats, fish, birds, and small mammals. Check our product categories for more details.
Safety and Legal
Are your products compliant with Australian regulations?
Yes, all our products comply with the relevant Australian standards and regulations.
Additional Services
Do you offer gift cards?
Yes, we offer gift cards ranging from $4.99X to $19.99, perfect for any pet lover.
Contact
How can I reach customer service?
You can contact us via email at [Prashama can you add our service email] or call us at[0435 437 868]. Our operating hours are from X am to X pm AEST, Monday to Friday.
